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Privacy Notice.
How Nova Equipment collects, uses, stores, and protects personal data in connection with repair services and website enquiries.
Effective Date: 26 February 2026 Last Updated: 26 February 2026 Nova Equipment is a sole trader business providing computer and laptop repair services in Hitchin and surrounding areas. This Privacy Notice explains how personal data is collected, used, and protected in accordance with the UK GDPR and the Data Protection Act 2018.1. Data Controller
Enrico Acampara trading as Nova Equipment Hitchin, Hertfordshire Email: info@nova.equipment Phone: 07988 461451 Nova Equipment is registered with the Information Commissioner’s Office (ICO). Registration reference: ZC0986972. Information We Collect
Contact Information
- Full name
- Email address
- Telephone number
- Address, where required for service
Device and Service Information
- Device make and model
- Serial number
- Fault description
- Diagnostic notes
Website Usage Data
If analytics tools are used, the following may be collected:- IP address
- Browser type
- Pages visited
- Basic usage statistics
3. How We Collect Data
- When you contact us via a website form
- When you call, email, or message us
- When you submit a device for repair
- When you use our website
4. Lawful Basis for Processing
- Contract: to provide repair services
- Legal obligation: to maintain financial records for HMRC
- Legitimate interests: to operate and improve services
5. How We Use Your Information
- Respond to enquiries
- Provide repair services
- Issue invoices and receipts
- Maintain service records
- Comply with tax and legal obligations
6. Device Data Handling
During repair, there may be incidental access to files stored on a device.- Data is accessed only where necessary for diagnostics
- Personal content is not intentionally reviewed
- Passwords are not retained after repair completion
- Temporary backups are securely deleted after completion
7. Data Sharing
Limited personal data may be shared with:- Accounting software providers
- Payment processors
- Parts suppliers, for delivery details only
8. Data Retention
- Invoice and financial records: 6 years
- Diagnostic and service records: up to 2 years
- Temporary device data: deleted after repair completion
9. Data Security
- Secure storage of customer devices
- Restricted access, business owner only
- Encrypted digital systems where applicable
10. Your Rights
Under UK data protection law, you have the right to:- Request access to your personal data
- Request correction of inaccurate data
- Request erasure where legally permitted
- Restrict processing in certain circumstances
- Lodge a complaint with the Information Commissioner’s Office